Returns & Exchanges
Due to the perishable nature of coffee, we cannot accept returns on roasted beans. However, we want you to love your brew. If there is an issue with your order, please follow the steps below.
1
Contact Support
Email our team within 14 days of receipt if you are unsatisfied with your purchase or if the product is damaged.
2
Provide Order Details
Include your order number and a brief description (with photos for damaged items) of the issue.
3
Evaluation
Our quality control team will review your request and offer a replacement or store credit where applicable.
4
Equipment Returns
Non-perishable items like brewing equipment can be returned in original packaging within 30 days for a full refund.
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30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing